Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note due to weather or Covid 19 parcels may be delayed by the courier. If your package has shipped please contact the courier with the provided tracking order number for any delays and updated tracking information.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping options	Estimated delivery time	Price
Standard	3 to 9 business days	TBC
Expedited	1 to 2 business days	TBC
Free Standard*	3 to 9 business days	Free

*Free standard shipping is currently only available within Ontario for orders over $199

Local delivery

Local delivery is available for all orders within Mississauga.

Deliveries are made from 10am to 6pm 7 days a week. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup

You can skip the shipping fees with free local pickup at Rawas China & Gifts, 14-30 Eglinton Avenue west Mississauga Ontario L5R-0C1, Canada. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10am to 6pm on Monday to Saturday and 12pm to 5pm on Sundays. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: USA.

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
Standard	4 to 9 business days	TBC
Expedited	2 to 3 business days	TBC

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Rawas Royal Gift is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 9 days of receiving your shipping confirmation email, please contact us at info@royalgift.ca with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Please note that we do not ship to P.O. boxes

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the initial shipping and return shipping costs for the item.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@royalgift.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@royalgift.ca.